Rob started telling me about the cool stuff he was producing at work. His team is building things that would cost millions to buy. I was impressed with what his team accomplished. I asked him his secret. His team saw problems. They created solutions. Rob's job was easy. Just say "Yes." No one told them to do it. They just did it. Rob let them. More than that... he encouraged them. Rob didn't try to manage his people (or their tasks). He led his people and their … [Read more...]
What are you thinking!?
October 11, 2012 by
The world changed. Work is different. Companies are different. The economy is different.Knowledge is different. Buying is different.Childhood is different. Learning is different. Family is different. Friendship is different. Liking is different. A lot is different. Are you still thinking the same? Related articles The Power of Negative Thinking Why Data Will Never Replace Thinking How to Make Huge Decisions … [Read more...]
4 Keys to Amaze Your Customer
October 1, 2012 by
Last week, Jen "asked" me to donate it. The time had come. I had to say goodbye to my old friend. The 98 Lincoln. It had 260,000 miles on it. And it had a few issues. Some larger than others. The Lincoln had sit in front of the house for a month. I hate to say goodbye. I called the Dallas CAN Academy. They support education for students who struggle in traditional learning settings. One way they do this is by taking donated cars. They provided one of the … [Read more...]
How amazing is your grace?
January 24, 2012 by
Familiarity breeds contempt. Spend more time with someone and you'll get jaded. You'll take things for granted, and get angry over smaller things. Hot buttons will emerge. They'll be easier to punch as time goes on. This is probably why marriage can be so hard. It's easier to forgive the waitress who screwed up your food order than it is the wife who forgot to put the cap back on the toothpaste ... again. Grace doesn't dwell well in a world of presumed outcomes. We force grace out of … [Read more...]
