Are You a Time-aholic?

  Hi.  My name is Eric.  And I'm a time-aholic. I have a time problem.  I abuse time.  Afterwards, I stumble through a time hangover, blacked out wondering what I did for the last few hours. It's easy to let time slip away when you haven't identified how you want to invest it.  It's hard to know how you want to invest it if you don't have investment goals. Our investment goals define how we invest our money.  If we're retiring soon, we might work to preserve what we have with a … [Read more...]

4 Keys to Amaze Your Customer

    Last week, Jen "asked"  me to donate it. The time had come.  I had to say goodbye to my old friend.  The 98 Lincoln.  It had 260,000 miles on it.  And it had a few issues.  Some larger than others.  The Lincoln had sit in front of the house for a month.  I hate to say goodbye. I called the Dallas CAN Academy.  They support education for students who struggle in traditional learning settings.  One way they do this is by taking donated cars. They provided one of the … [Read more...]

4 Reasons To Kiss When You’re Angry

  Jen told me about a friend who hadn't kissed her husband in 4 days.  They were angry with each other.  That seemed odd to me.  It seemed like they were dooming themselves to fail. It's Easy to Stay Angry.  It's Hard to Move Forward. It's easy to get angry with someone.  It's easy to embrace our anger.  And it's easy to become justified and obsess about how we're right and they're wrong.  It's hard to get past it if being angry is what you focus on. There are so many people and … [Read more...]

What would you say?

  "Well,  what I would  say is..."  I caught myself.  I groaned quietly. I thought to myself, what's it mean to say, "What I would say is..."?    Of course you would say it. You're saying it!  Why do we add it? Are we weakening what we're about to say because we don't want to commit?  Are we showing deference or sensitivity to our listener?   Are we avoiding conflict? "I'm not really saying this... but if I were to say something,  this is what I'd  say."   I stopped.  I … [Read more...]

What if you asked differently?

  What if I fail? One the most common reason we don't take action is the fear of "what if". What if they say no What if it doesnt go well What if they don't like me What if they ask questions and I don't know the answer What if I look dumb Here are some more "what ifs" to ask: What if you look back in 10 years and your in the same place you're in now What if you become irrelevant What if you have nobody to blame but yourself By avoiding the first set of what … [Read more...]

A picture’s worth a thousand words

  We think in pictures.  If someone asks you to think of a million dollars, you think of a pile of cash or a filled out check.  There might be some language written on the check ... but the language is part of a picture. There's a simple reason for this.  Language isn't real.  Words are an invention. We use words to represent the pictures we see in our head.  People we speak to paint a picture in their head based on the words we use. Many of us don't use words well.  They're … [Read more...]

Follow through

Want to see a quarterback throw a bad pass?  Mess with his follow through.  How about a golfer screw up a shot?  Mess with her follow through.  A baller miss a jumper?  Mess with their follow through. I wrote the post about striking the iron when's its hot a half hour ago.  Then I proceeded to browse the web looking at Galaxy Nexus reviews.  The iron I wanted to strike was going to the gym.   I apologize for being a hypocrite. Striking the iron when it's hot is about following through on … [Read more...]

Service or Serve Us

Some companies charge money to perform a service they once performed for free.   Other companies create new offerings that cost more but provide value in return. Both seek the customers money.  That's what businesses do. One values the customer. Some teams, departments or individuals create processes to service their customers (inside and outside the company). They make their customers do more work to get the same result. Others create processes to better serve their customers. The … [Read more...]