Last week, Jen "asked" me to donate it. The time had come. I had to say goodbye to my old friend. The 98 Lincoln. It had 260,000 miles on it. And it had a few issues. Some larger than others. The Lincoln had sit in front of the house for a month. I hate to say goodbye. I called the Dallas CAN Academy. They support education for students who struggle in traditional learning settings. One way they do this is by taking donated cars. They provided one of the … [Read more...]
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4 Keys to Amaze Your Customer
October 1, 2012 by Eric
Filed Under: Attitude, Commitment, Communication, Leadership, Quality Service, Trust
Service or Serve Us
October 13, 2011 by Eric
Some companies charge money to perform a service they once performed for free. Other companies create new offerings that cost more but provide value in return. Both seek the customers money. That's what businesses do. One values the customer. Some teams, departments or individuals create processes to service their customers (inside and outside the company). They make their customers do more work to get the same result. Others create processes to better serve their customers. The … [Read more...]
Filed Under: Ethics & Values, Produce, Ship, Deliver, Quality Service
